FAQ

1. Where do you ship?

We currently ship only within the United States.
International shipping is not available at this time.

2. Do you offer free shipping?

Yes. We offer FREE SHIPPING on all U.S. orders, with no minimum purchase required.

3. How long does order processing take?

Orders are processed within 3 to 4 business days after payment confirmation.
Orders are not processed on weekends or U.S. public holidays.

4. How long does shipping take?

Once shipped, delivery usually takes 5 to 6 business days, depending on your location and carrier conditions.

5. How can I track my order?

After your order ships, you will receive a confirmation email with a tracking number.
Please allow 24–48 hours for tracking information to update.

6. What is your return policy?

We accept returns within 7 days of delivery.
Items must be unused, unworn, and returned in original packaging with all tags attached.

7. Do you offer exchanges?

Yes. Exchanges are accepted within 10 days of delivery, subject to product availability.

8. When will I receive my refund?

Once your return is received and inspected, refunds are processed within 5 to 10 business days to the original payment method.

9. What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with photos of the issue.
We will arrange a replacement or refund at no additional cost.

10. How can I contact customer support?

You can reach us at:
📧 contact@zoralyne.store
📞 +1 (717) 531-4681