Return And Refund Policy

At Zoralyne Apparel, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to offer returns and refunds under the conditions outlined below.

1. Return Eligibility

  • We accept returns within 7 days of the delivery date.

  • To be eligible for a return, items must be:

    • Unused, unworn, and unwashed

    • In original condition

    • With original tags and packaging intact

  • Items that show signs of wear, damage, or alteration will not be accepted.

2. Exchange Policy

  • Exchanges are accepted within 10 days of receiving your order.

  • Exchanges are subject to product availability.

  • If the requested replacement item is unavailable, a refund will be issued instead.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items marked as final sale

  • Gift cards

  • Items damaged due to misuse, improper handling, or normal wear and tear

4. How to Initiate a Return or Exchange

To start a return or exchange, please contact us with the following information:

  • Order number

  • Item(s) you wish to return or exchange

  • Reason for return

Contact Information:
Email: contact@zoralyne.store
Phone: +1 (717) 531-4681

Our customer support team will provide further instructions once your request is approved.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

6. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method.

  • Refunds are processed within 5 to 10 business days after approval.

  • Please note that it may take additional time for your bank or payment provider to post the refund to your account.

7. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

  • Provide clear photos and your order number so we can resolve the issue promptly.

8. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  • Check your bank account again

  • Contact your credit card company or payment provider

  • If the issue persists, please contact us for assistance

9. Contact Information

For any questions regarding returns or refunds, please contact us:

Trade Name: Zoralyne Apparel
Email: contact@zoralyne.store
Phone: +1 (717) 531-4681
Address:
553 Riviera Dr
Tampa, FL 33606
United States